Technical Support

Our goal is to provide products and services that exceed your expectations. Our technical support department is prepared to assist you at any time, day or night.

For immediate assistance please contact our technical support department toll-free at 877-867-9783 or 401-828-4000. Please have the model number, serial number and software version ready before you call. This will help our Technical Support Engineers answer your questions quickly.

Technical Support Services

Helpful technical information

Factory Service and Repair

In the event that your equipment fails to perform properly it may be returned to Astro-Med for a complete evaluation and repair.Please call our Technical Support Department at 1-877-867-9783 (USA only) or 1-401-828-4000 for a Return Material Authorization (RMA) number.

Please note that the following information is necessary when requesting an RMA number.

Model
Serial Number
Software Version
Complete description of failure

International Service

Support and repair of Astro-Med products are available at our offices in the following countries:

CANADA -- Astro-Med Inc. #111 – 3555 Isabelle. Brossard, QC J4Y 2R2 Sans frais/toll free : 1-800-565-2216. Tel : (450) 619-9973. Fax: (450) 619-9976 astromedcanada [at] astromed [dot] com
UNITED KINGDOM -- Astro-Med, Inc., Astro-Med House, 11 Whittle Parkway, Slough, SL1 6DQ. Tel. (01628)668836 Fax (01628) 664994 astromeduk [at] astromed [dot] com
FRANCE -- Astro-Med SNC, Parc d'Activities de Pissaloup, 1, rue Edouard Branly, 78190 Trappes Tel. (1) 34.82.09.00 Fax. (1) 34.82.05.71 astromedfrance [at] astromed [dot] com
GERMANY -- Astro-Med GmbH, Senefelderstrasse 1, D-63110 Rodgau Tel. +49 (0)6106-28368-0 Fax: +49 (0)6106-771121 astromeddeutchland [at] astromed [dot] com