Thank you for considering a purchase from the Astro-Med USA Store. Please take a few moments to read about our policies:
The minimum accepted order size is $100.00 (USD). Shipping and delivery fees are not included in the minimum order amount. The minimum order amount is subject to change without notice.
We accept payment by major credit card including VISA, MasterCard, and American Express. We will charge your credit card upon shipment of the items you order.
You will be charged the item "Price" and also any applicable sales taxes and shipping costs. Additionally, the cost of freight insurance is applied to every label printer purchase unless you decline “shipping insurance” during checkout.
We also accept payment by check with a valid Purchase Order (PO number), if you or your company have previously established credit terms with us. You may enter your PO number in the “Add Purchase Order Number” section during Checkout.
Our payment terms are Net 30 days.
State Sales Tax and Tax Exemptions
We are required to charge sales tax in the US states of CA, CT, FL, MA, MN, RI, TX, and WA. If your organization is located in one of these states and your purchase should not be taxed because your organization is tax-exempt, please send us a copy of your Tax Exemption Certificate or other official proof of your tax-exempt status. We are legally obligated to continue to charge state sales tax until we receive this proof.
During the checkout process, please note your tax-exempt status in the “Add Comments about your Order” section. After your purchase is confirmed, you may send us a fax of your Tax Exemption Certificate to 401-822-2430, or you may e-mail a copy of your Tax Exemption Certificate to info@Astro-Med.com. Note: we must receive this proof before we ship your item(s).
Most items are in stock or ship within 2 weeks. Stock items usually ship within 1-2 business days.
Freight will be shipped at your cost via the UPS shipping method you select during Checkout. If you would like us to use your UPS shipping account number, you may enter this information in the “Add Comments about your Order” section during Checkout. You may also use this section to specify a shipping carrier other than UPS. Shipping insurance will be added to the price of all printers unless insurance is declined when products are added to the cart.
Shipping is FOB our factory in West Warwick, RI, USA or our factory in Asheboro, NC. For orders shipping outside the USA, please contact us at info@Astro-Med.com or +401-828-4000 for exact pricing and shipping charges.
Orders may be cancelled prior to shipping by contacting us at 877-867-9783 (+401-828-4000 outside the USA). However, you will be charged for any actual costs incurred to produce your order up to the time of cancellation. Costs may include, but are not be limited to: costs of custom-made ribbons, labels and tags, die tooling, plates, artwork time, labor, and overhead expenses.
Products may be returned for refund or replacement subject to the following conditions:
- You must contact us to get a Return Materials Authorization Number (RMA #).
- Requests for an RMA # will be accepted up to 30 days after the invoice date.
- You must return products in original packaging with all documentation, materials, and accessories included.
- Returned non-defective products may be subject to a 25% restocking fee.
- Software must be un-opened to receive refund.
- All returns must be shipped back to us with freight pre-paid.
- All shipping, tax, and insurance fees are non-refundable.
*Notice to our International Customers: Prices stated are USA Prices and are not valid outside of the United States of America. U.S. territories and protectorates are excluded. For prices in your area, please contact your local Astro-Med Sales and Service Center, or your Authorized Reseller of Astro-Med products: http://www.astro-med.com/contact/.
Zeo! Lifetime Warranty and Pronto! Lifetime Warranty are offered in the USA only, or when purchased directly from Astro-Med and Service Centers in Canada, France, Germany, and the UK. All other hardware products (“Accessories”) are sold with a one year parts and labor warranty. This excludes “Replacements and Spare Parts” products which are individually warranted.
We make every effort to maintain 100% availability of our online e-commerce store. However, we are not responsible for orders that are not accepted or not processed due to technical difficulties.
We want to make your online purchase with Astro-Med, Inc. as pleasant as your in-person and telephone purchases. If you have any questions about purchasing from us, please e-mail us at info@Astro-Med.com or telephone us Monday-Friday between 8:00 am – 6:00 pm Eastern Time at Toll-Free 877-867-9783 (+401-828-4000 outside the USA).